Shipping policy

Shipping Policy

At PETRA, we strive to process and deliver your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 2–4 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Locations

PETRA currently ships across Canada and the United States.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Customs, Duties & Taxes

Orders shipped to the United States may be subject to customs inspections, import duties, taxes, or additional fees depending on local regulations. Customers are responsible for any applicable customs or import charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. PETRA is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

PETRA is not responsible for packages lost, stolen, or delayed after they have been handed over to the shipping carrier. If you experience a delivery issue, please contact the carrier directly using your tracking information.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at petra.scent@gmail.com and include photos of the packaging and product so we can review the issue.